{"id":10521,"date":"2023-04-27T15:58:44","date_gmt":"2023-04-27T12:58:44","guid":{"rendered":"https:\/\/auto.bumbierkoks.com\/faq\/"},"modified":"2023-05-16T11:36:23","modified_gmt":"2023-05-16T08:36:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/auto-rent.lv\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div id=\"page-header-1820677483\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title has-parallax\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" data-parallax-fade=\"true\" data-parallax=\"-3\">\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Frequently asked questions          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1820677483 .page-title-inner {\n  min-height: 190px;\n}\n#page-header-1820677483 .title-bg {\n  background-image: url(https:\/\/auto-rent.lv\/wp-content\/uploads\/2023\/04\/vehicle-security1.jpeg);\n}\n#page-header-1820677483 .title-overlay {\n  background-color: rgba(28, 52, 82, 0.587);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;background-color:rgba(255, 255, 255, 0);\"><\/div>\n\n<div class=\"row\"  id=\"row-324819698\">\n\n\n\t<div id=\"col-1924623838\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-477838188\" class=\"accordion-item\">\n\t\t<a id=\"accordion-477838188-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-auto-rent-helpline?\" aria-expanded=\"false\" aria-controls=\"accordion-477838188-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the AUTO-RENT helpline?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-477838188-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-477838188-label\">\n\t\t\t\n\n<p>The phone number is&nbsp;<strong>+371 28 28 88 28 \/ +37128444222.&nbsp;You can<\/strong> call anytime.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2522941833\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2522941833-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-check-standalone-prices-without-booking?\" aria-expanded=\"false\" aria-controls=\"accordion-2522941833-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I check standalone prices without booking?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2522941833-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2522941833-label\">\n\t\t\t\n\n<p>Yes, you can check the price of a rental car before booking! All you need to do is select the relevant dates and car class. The price will be calculated automatically.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-233014337\" class=\"accordion-item\">\n\t\t<a id=\"accordion-233014337-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-a-power-of-attorney-for-autonomous-rent-a-car-when-leaving-latvia?\" aria-expanded=\"false\" aria-controls=\"accordion-233014337-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need a power of attorney for autonomous rent-a-car when leaving Latvia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-233014337-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-233014337-label\">\n\t\t\t\n\n<p>YES, You only need a Power of Attorney if you want to travel outside the European Union (EU), e.g. to Russia, Belarus.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2486647269\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2486647269-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-car-is-involved-in-an-accident?\" aria-expanded=\"false\" aria-controls=\"accordion-2486647269-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if my car is involved in an accident?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2486647269-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2486647269-label\">\n\t\t\t\n\n<p>Call the Police or write the agreed statement if it is minor damage. Write to Ozy Group Ltd about the insurance claim.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1742375760\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1742375760-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-a-driving-licence-issued-in-the-usa,-uk,-australia-also-valid-in-latvia,-lithuania,-estonia?\" aria-expanded=\"false\" aria-controls=\"accordion-1742375760-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is a driving licence issued in the USA, UK, Australia also valid in Latvia, Lithuania, Estonia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1742375760-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1742375760-label\">\n\t\t\t\n\n<p>Yes, it is valid throughout Europe. No international driving licence required.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-714928863\" class=\"accordion-item\">\n\t\t<a id=\"accordion-714928863-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-minimum-age-to-rent-a-car-or-minibus?\" aria-expanded=\"false\" aria-controls=\"accordion-714928863-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the minimum age to rent a car or minibus?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-714928863-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-714928863-label\">\n\t\t\t\n\n<p>The minimum age is 20 years. Under 20s are charged a higher rental fee, as there is a higher risk in handing over a car to a renter with minimal driving experience at Ozy Group Ltd.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2780904403\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2780904403-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-i-pick-up\/return-my-rental-car-at-riga-international-airport,-where-should-i-park-it?\" aria-expanded=\"false\" aria-controls=\"accordion-2780904403-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>If I pick up\/return my rental car at Riga International Airport, where should I park it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2780904403-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2780904403-label\">\n\t\t\t\n\n<p>The car can be picked up at Riga Airport, Dzirnieku iela 16. &#8221; in the parking lot of Ozy Group Ltd. You must also return the car there. If the car is parked in another car park, the customer will be charged in accordance with the car park tariffs set by Riga International Airport.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2125357243\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2125357243-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-rental-car-insured?\" aria-expanded=\"false\" aria-controls=\"accordion-2125357243-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the rental car insured?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2125357243-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2125357243-label\">\n\t\t\t\n\n<p>YES, all Autorent cars are covered by a special car rental Casco policy and compulsory third party insurance.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3931345540\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3931345540-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-an-extra-charge-when-renting-a-car-at-riga-airport?\" aria-expanded=\"false\" aria-controls=\"accordion-3931345540-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there an extra charge when renting a car at Riga Airport?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3931345540-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3931345540-label\">\n\t\t\t\n\n<p>There is no extra charge if you want to rent a car during the working day (09:00-18:00), otherwise for a fee of EUR 15.00&nbsp;.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-565756295\" class=\"accordion-item\">\n\t\t<a id=\"accordion-565756295-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-money-paid-refunded-if-the-rental-car-is-returned-earlier-than-the-rental-period?\" aria-expanded=\"false\" aria-controls=\"accordion-565756295-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the money paid refunded if the rental car is returned earlier than the rental period?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-565756295-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-565756295-label\">\n\t\t\t\n\n<p>Unfortunately, the money paid is not refunded because the rent depends on the number of days, in which case the rental period and the daily rate would have to be recalculated.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1977861579\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1977861579-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-also-pay-cash-on-the-spot-at-the-car-rental-point?\" aria-expanded=\"false\" aria-controls=\"accordion-1977861579-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I also pay cash on the spot at the car rental point?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1977861579-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1977861579-label\">\n\t\t\t\n\n<p>Cash is accepted, but a credit or debit card is required to pre-authorise the deposit. Pre-authorisation is the act of locking a specific amount on your card for a specific period of time, after which the amount is unlocked.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2811676849\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2811676849-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-child-seats-be-rented-with-the-car?\" aria-expanded=\"false\" aria-controls=\"accordion-2811676849-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can child seats be rented with the car?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2811676849-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2811676849-label\">\n\t\t\t\n\n<p>YES, child seats can be rented for children of all ages.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1673815884\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1673815884-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-know-that-my-rental-car-is-unreserved?\" aria-expanded=\"false\" aria-controls=\"accordion-1673815884-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I know that my rental car is unreserved?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1673815884-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1673815884-label\">\n\t\t\t\n\n<p>Once you have booked your car online on our website, you will receive an invoice for the car rental services to the email address you have provided. You will also receive an email message confirming approval or refusal.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3487530689\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3487530689-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-fuel-should-be-in-the-tank-when-the-car-is-returned?\" aria-expanded=\"false\" aria-controls=\"accordion-3487530689-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much fuel should be in the tank when the car is returned?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3487530689-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3487530689-label\">\n\t\t\t\n\n<p>You get a car, a minibus with a full tank, and you have to return it with a full tank.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3857912454\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3857912454-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-smoke-in-my-car?\" aria-expanded=\"false\" aria-controls=\"accordion-3857912454-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I smoke in my car?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3857912454-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3857912454-label\">\n\t\t\t\n\n<p>Smoking is CATEGORICALLY prohibited. If this happens, you will have to pay a fine for this offence in our rental cars.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-661793309\" class=\"accordion-item\">\n\t\t<a id=\"accordion-661793309-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-rent-a-higher-class-car-if-i-have-another-class-reserved?\" aria-expanded=\"false\" aria-controls=\"accordion-661793309-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I rent a higher-class car if I have another class reserved?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-661793309-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-661793309-label\">\n\t\t\t\n\n<p>YES, this is possible if a car of the relevant class is available on site at the Autonomous Autorent.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1685401337\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1685401337-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-guarantee-a-specific-car-model-or-only-a-specific-car-class?\" aria-expanded=\"false\" aria-controls=\"accordion-1685401337-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you guarantee a specific car model or only a specific car class?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1685401337-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1685401337-label\">\n\t\t\t\n\n<p>Our car rental service guarantees a specific car rental class, we do not guarantee a specific model.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3527331439\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3527331439-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-daily-mileage-limit?\" aria-expanded=\"false\" aria-controls=\"accordion-3527331439-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the daily mileage limit?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3527331439-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3527331439-label\">\n\t\t\t\n\n<p>The mileage limit is up to 300 km per day.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-938010946\" class=\"accordion-item\">\n\t\t<a id=\"accordion-938010946-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-a-personal-identification-number?\" aria-expanded=\"false\" aria-controls=\"accordion-938010946-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is a personal identification number?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-938010946-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-938010946-label\">\n\t\t\t\n\n<p>A personal identification number is an identification number that belongs to a person, usually found in passports, identification cards and driving licences. If you do not have a personal ID number, please provide the date, month and year of birth when booking, e.g. 12011980 (12 January 1980).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":10208,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-10521","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/pages\/10521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/comments?post=10521"}],"version-history":[{"count":1,"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/pages\/10521\/revisions"}],"predecessor-version":[{"id":10522,"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/pages\/10521\/revisions\/10522"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/media\/10208"}],"wp:attachment":[{"href":"https:\/\/auto-rent.lv\/en\/wp-json\/wp\/v2\/media?parent=10521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}