FREQUENTLY ASKED QUESTIONS ABOUT RENT A CAR
1. What is the information hotline for Car Hire Auto-rent? Our telephone is number: +371 28 28 88 28. You can call at any time. 2. Can I get a price quote without making a carrental reservation? Yes, you can get a quote before making a carhire reservation! You will need to choose the time period and vehicle class. The price calculation will be given automatically. 3. If I leave the territory of Latvia, do I need an authorization for Car Rent Auto-rent rental vehicles? An authorization is necessary only if you wish to leave the European Union (EU) countries, for instance, Russia or Belarus. 4. Does it mean that I can travel all over the EU? No. There is a territorial restriction- Baltic Countries– Estonia, Latvia and Lithuania. 5. What should I do if the vehicle is involved in a road accident? Call the police or write a coordinated report if the damages are of minor character. Then you will need to submit the report to Autorent for the insurance case to be settled. 6. If a driving license is issued in the USA, Great Britain, or Australia, will it be valid for driving in Latvia, Lithuania, Estonia? Yes, it is valid throughout Europe. An international driving license is not a mandatory requirement. For citizens of the USA it is recommended to obtain an international driving license to be used with your current license. 7. What is the minimum age for renting a car, van? You must be a minimum of 20 years old to receive the standard rate. If the person is younger than 20, the vehicle will be rented at a higher price due to less experienced drivers creating a greater risk factor for Carrental Autorent. 8. If I pick-up or return the vehicle to the Riga Airport (RIX), where should I park it? You can pick-up the vehicle at the Dzirnieku street 16 Marupe. This is also where you have to return the vehicle. If the vehicle is parked in a different area, a parking fee will be collected from the client in accordance with the rate of the relevant parking lot at Riga Airport. 9. Is the rental vehicle of Car Rental Autorent insured? Yes, all Autorent vehicles are insured with a special car rental Kasko insurance policy and mandatory third party liability insurance. 10. Are any additional fees applicable when receiving the vehicle at the Riga Airport (RIX)? No additional fees apply if you wish to receive the vehicle during the regular operating hours (9:00-18:00), however beyond the working hours, a fee of 15.00 EUR will be applied. 11. Will the paid money be reimbursed if the vehicle is returned sooner than the term indicated in the rental agreement? Unfortunately, the paid money will not be reimbursed, because the rental fee depends on the number of days, and therefore the rental term and daily fee would have to be recalculated. 12. Can the payments be made in cash at the Car Rental office? Payments can be made in cash, however a credit card or a debit card is required for pre-authorization. The pre-authorization involves freezing 150 EUR on your card for short time period, and afterward the money will be unfrozen. 13. Can I rent child-seats? Yes, you can rent child-seats for children of all ages. 14. How will I know that the Car or Van has been reserved for me? If you book your vehicle on our website, then you will receive a booking confirmation to the e-mail that you have indicated. You will also receive instant notification about confirmation or denial of the transaction. 15. When I return the Car or Van, how much fuel should be in the tank? You will receive a vehicle with full tank, and you also must return it with full tank. 16. Can I smoke in the Car? Smoking is strictly forbidden. A penalty charge will apply for smoking in our rental cars. 17. Can I rent a higher class vehicle, if I have reserved a different Car or Van? Yes, if the desired vehicle is available at the Car Rental Autorent location. 18. Do you guarantee a specific car model or only a particular vehicle class? Our car rental guarantees only a particular car rental class, we do not guarantee a specific model. 19. What is the daily mileage limit? The mileage limit is 300 km per 24 hours. There will additional charges added for exceeding the milage limit in increments of 100 km. 20. What is ID number? ID number is person”s identification number. Ussually this number is printed in the pasport, ID card and in the driving license. In case you do not have ID munber, please indicate your birth, month, year. Excample, if your date of birth is on 12 January, 1980, please write your ID number like this: 12/01/1980.